MTN-first flows: FAQs, order status, appointment booking, handoff to a human when it matters.
Services
Reception that never sleeps.
WhatsApp and email receptionists that take the conversation from first message to a booked job, an order, or a qualified lead.
Inbox triage, draft replies, CRM updates — with an audit trail your ops lead can read.
Guardrails
You approve the knowledge, the tone and the escalation. The model does not invent policy.